A UNIQUE PROPOSITION
We are not a concierge vendor. We are your consulting partner with exclusive access to proprietary expertise, oversight, access and inspiration.
We offer insights, content, knowledge and processes that cannot be replicated, because they are based on decades of serving inside the estates of UHNW clients, forming partnerships with the brands they love, and charting courses for deep customer engagement.
Please read on about how we address your needs and ensure a successful outcome as you transition your concierge services, vendors and offerings to recalibrate the experience you create.
Our consulting team designed a two-day innovative session for a major U.S. bank seeking to develop a new value proposition and product concept for its ultra high net worth clientele. The session applied design thinking principles to foster an ‘outside-in’ perspective, focused on client share of life. Ideation was powered by the real-world expertise and examples of our top estate managers. As a result, our consulting team delivered our client a highly differentiated, salient value proposition and product concept, which is now heading to market.
Our knowledge of the UHNW landscape tells us that concierge vendors of all kinds are searching for ways to evolve and improve the services they offer – in response to a changing UHNW customer landscape. We also understand their structural and staffing limitations, because these vendors contact us regularly for help with staff, referral requests and expert guidance in this changing environment.
Recalibrate your concierge services by infusing domestic intimacy with white-glove standards on local and global scales.
BUILDING DEEP EXPERTISE
Your Service Hub
UHNW individuals may support many causes financially, but they often commit their time, attention and passion to a favorite cause. When they do, this often becomes their number-one focus in life, and their platforms for building broader networks of other UHNWIs.
We help your brand align with these highly specific causes through connection-building and exclusive sponsorship opportunities that cannot be obtained any other way.
Philanthropic Cause and Event Sponsorships
- Sponsorship opportunities of exclusive charitable events in the homes and estates of clients you want to reach
Philanthropic Connection Consulting
- Philanthropic ideation and consulting – gain immediate understanding of and connection to our UHNW clients’ deepest philanthropic interests, passions and proprietary organizations
Our team brings an inspired creativity to bear that is unseen in our industry – perhaps because some of our clients are among the most creative people in the world – and because all of our clients seek outsized inspiration and deep connections in all aspects of their lives. As a result, we can create services to guide you to the best in dining and entertainment, either via concierge or through published content that you can leverage as a part of your offerings, including:
- City Guides – Essentials of local scenes (dining, entertainment, cultural experiences, etc.)
- Thought Leadership – Editorial point of view on trends, recommendations and reviews
- Publications – Curated content on an online platform, refreshed with top articles, videos, thought leadership, photo spreads, provided by your team
We build protocols and platforms to infuse our new standards and expertise. Our team builds the infrastructure that will harness this expertise and inspire the delivery team to raise their game and increase their capabilities.
- Service Transformation Blueprints (vision and strategy for filling gaps and evolving skills)
- Service Delivery Engagement Tools (Situational Decision Trees, Scripts and Probing Questions to enforce consistency in delivery)
- Service Engagement Design (Optimization of team structure and workflows)
- Service Training (videos, live courses, etc.)
- Service Platform design and build (e.g. information systems, customer profile management, case management workflows and design, etc.)
- Our team brings an inspired creativity to bear that is unseen in our industry – perhaps because some of our clients are among the most creative people in the world – and because all of our clients seek outsized inspiration and deep connections in all aspects of their lives.
- Major Milestone Celebrations – Personalized birthdays, etc. with a focus on family and inner circle needs Entertaining
Our team has unique and deep insight into household operations and services, and can offer an incredible level of value on top of your existing concierge – both direct access, and the tools and standards that can be infused into your offerings to add a new dimension to your own capabilities in one of the most intimate areas of your clients’ lives.
Operations and Protocols
- Implement standards and protocols to run houses more efficiently
- Define and manage budget expectations for household
- Create and maintain monthly maintenance calendars
- Staffing the house (if they need staff or placement services)
Connections and Extensions
- Introductions to builders, architects and system integrators
- 3rd party introductions to inventory/ insurance coverage partners (AIG, Chubb)
- Trusted and vetted vendors, proven track record, insured and bonded – e.g. florists, caterers, event planners, etc.
It’s how UHNW individuals think and act – family is a top priority. We know how our clients today want to keep things in the family, inside the inner circle. This is why they do not link too many people to have access to the details of their lives, especially where money and spending are concerned.
Individual and Family Service Connections
- Personal services, e.g. shoppers.
- Organizational, health, e.g. seasonal closet edit
- Relocation services
- Property and vehicle services, security, etc.
- Peace of Mind Services
Security (individual and private)
- Clothes protection
- Home care services
- Trusted partner referrals based on request
- Technology consulting & support